Terms & Conditions

1. General Information Welcome to Ourhotels. By booking a room at any of our properties, you agree to the following terms and conditions. These terms are designed to ensure a safe, comfortable, and enjoyable stay for all our guests.

2. Room Occupancy Each room is designed to accommodate a specified number of guests comfortably. Under no circumstances should the number of occupants exceed the room’s designated capacity. This policy is strictly enforced to ensure the safety and comfort of all our guests.

3. Smoking Policy Smoking is strictly prohibited within all rooms and indoor areas of Ourhotels. A fine of €500 will be imposed on any guest found to be smoking inside the premises. This policy is in place to ensure a clean and healthy environment for all our guests.

4. Breakfast Service Breakfast is included with your stay and is served daily at designated times. Please refer to the information provided at check-in or in your room for breakfast hours and location.

5. Cancellation Policy Guests can cancel their reservation up to 7 days prior to their scheduled arrival date without incurring any charges. Cancellations made within 7 days of the arrival date will be subject to a cancellation fee equivalent to one night’s stay.

6. Check-in and Check-out

  • Check-in time is from 16:00 (4:00 PM) on the day of arrival.
  • Check-out time is by 11:00 (11:00 AM) on the day of departure.
  • Early check-in and late check-out are subject to availability and may incur additional charges.

7. Payment Policy

  • Payment for your stay is required upon check-in. We accept major credit cards, debit cards, and cash.
  • Additional charges incurred during your stay (e.g., room service, minibar) must be settled at check-out.

8. Liability Ourhotels is not responsible for any loss, damage, or theft of personal belongings. Guests are advised to use the in-room safe for valuables.

9. Conduct Guests are expected to conduct themselves in a respectful and orderly manner. Any behavior deemed disruptive or harmful to other guests or property will result in immediate eviction without a refund.

10. Privacy Policy We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details on how we handle your data.

By booking and staying at Ourhotels, you acknowledge that you have read, understood, and agree to abide by these terms and conditions. We look forward to providing you with a pleasant and memorable stay.