Questions we get a lot
Plain answers to the questions we get most. If yours isn’t here, call +354 497 1373 — a local answers — or write to info@ourhotels.is.
How can I book a room at your hotels?
You can book a room directly through our official website or via various online travel agencies. For the best rates and availability, we recommend booking directly.
What is your cancellation policy?
On ourhotels.is our standard rates are non-refundable. If you choose the Refundable option during booking, you can cancel free of charge until 24 hours before arrival. Bookings made through other platforms (Booking.com, Expedia, etc.) follow the cancellation terms shown on that platform when you booked.
Can I modify my reservation after booking?
Modifications to your reservation are subject to the terms and conditions of your original booking. For direct bookings, please contact us directly. For bookings made through online travel agencies, you may need to contact them directly to make changes.
What are your standard check-in and check-out times?
Standard check-in time is 15:00 (3:00 PM). Standard check-out time is 11:00 (11:00 AM).
Can I request an early check-in or late check-out?
Early check-in and late check-out requests are subject to availability and may incur an additional fee. Please contact the specific hotel property directly in advance to inquire about these options.
Is breakfast included in the room rate?
Whether breakfast is included depends on your specific room rate and booking package. Please check your booking confirmation or the details provided during the reservation process. Breakfast is typically served buffet-style.
What are the breakfast hours?
Breakfast is generally served from 07:00 (7:00 AM) to 10:00 (10:00 AM) daily. Please confirm specific times upon arrival at your chosen property.
Do you offer Wi-Fi access?
Yes, complimentary Wi-Fi access is available in all rooms and public areas at all our properties.
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express. Payment is typically processed upon arrival or departure, depending on your booking terms.
Can I get an invoice for my stay?
Yes, a detailed invoice for your stay can be provided upon check-out. Please request it at the reception desk.
Do you cater to specific dietary needs for breakfast?
We strive to accommodate various dietary needs, such as vegetarian, vegan, gluten-free, or allergies. Please inform the hotel staff in advance of your arrival, or at check-in, so we can make appropriate arrangements.
Do you have accessible rooms or facilities for guests with disabilities?
Some of our properties offer accessible rooms or facilities. Please contact the specific hotel property directly before booking to discuss your requirements and ensure we can meet your needs.
Where can I find information about weather and road conditions in Iceland?
For up-to-date information on weather, please visit the Icelandic Met Office website (vedur.is). For real-time road conditions, including closures and warnings, check road.is (The Icelandic Road and Coastal Administration).
How can I contact the hotel group directly?
You can contact our central reservations or administration team via email at info@ourhotels.is or by phone at +354 123 4567.
What should I pack for a trip to Iceland?
We recommend packing layers of warm clothing, including waterproof and windproof outerwear, sturdy walking shoes, a hat, gloves, and a scarf, regardless of the season. Don’t forget a swimsuit for hot springs and a camera!
Is there a minimum age requirement to check in?
Guests must be at least 18 years old to check in to our hotels, unless accompanied by an adult.
Are pets allowed at your hotels?
Our general policy does not permit pets. However, service animals may be allowed with prior arrangement. Please contact the specific hotel property directly to inquire.
Do you offer laundry facilities?
Laundry facilities are not available at all properties. Please inquire directly with your chosen hotel if this service is important for your stay.
Looking for a specific hotel’s details — parking, breakfast hours, house rules? Each hotel’s page has a “Good to know” section: The Hvítá Inn, Hvítá Trucks, The Ísafjörður Inn, The Stykkishólmur Inn.